Description
Esri’s Special Events Premium Support Services (SEPSS) is designed to support your needs during high-profile events, such as system upgrades, major GIS projects, sporting events, cultural events, and elections.
SEPSS provides the same features and benefits as a one-year Premium Support subscription, including greater support availability, prioritized case management, and personalized technical account management. With SEPSS, you can have peace of mind during your high-profile event
- New software release
- Patches and service packs notification
- Unlimited telephone support and online support
- Assigned Technical Account Manager
- Premium Support analysts
- One-hour initial response
- Prioritized routing and case management
- 24/7/365 support availability
- Daily case status updates
- Around the clock case work upon request
- Quarterly information sharing and account reviews
- Unlimited premium cases