gistec Advanced Support Service provides the GIS customer with the availability of experienced GIS professionals with large number of years in deploying, implementing, and configuring complex GIS system and platforms. Having such experts at the finger tip of the client is crucial when required to attend to and fix issues related to the customer mission critical GIS system and platform

• New software release
• Patches and service packs notification
• Unlimited telephone support and online support
• Access to vendors for case escalations
• Access to mygistec online support
• Access to vendors for case escalations
• My gistec Up-to-Date Web Help
• My gistec Online User Discussion
• Patches and service packs notification and delivery
• Monthly Status Reports
• gistec technical expert availability
• Live Remote Support
• Product installation assistance
• Preventive software health check *
• gistec Assigned Technical Account Manager
• SLA response times *
• Daily Incident Status Report
• Technical support in Arabic and English languages