Esri’s Special Events Premium Support Services (SEPSS) is designed to support your needs during high-profile events, such as system upgrades, major GIS projects, sporting events, cultural events, and elections.

SEPSS provides the same features and benefits as a one-year Premium Support subscription, including greater support availability, prioritized case management, and personalized technical account management. With SEPSS, you can have peace of mind during your high-profile event

• New software release
• Patches and service packs notification
• Unlimited telephone support and online support
• Assigned Technical Account Manager
• Premium Support analysts
• One-hour initial response
• Prioritized routing and case management
• 24/7/365 support availability
• Daily case status updates
• Around the clock case work upon request
• Quarterly information sharing and account reviews
• Unlimited premium cases