Esri Premium Support is a subscription based, extended level of support that is helping enterprise customers like you drive success. With Premium Support, organizations are well equipped to accomplish business outcomes such as maximizing uptime and productivity, minimizing risks, and boosting growth and innovation.

• New software release
• Patches and service packs notification
• Unlimited telephone support and online support
• Assigned Technical Account Manager
• Premium Support analysts
• One-hour initial response
• Prioritized routing and case management
• 24/7/365 support availability
• Daily case status updates
• Around the clock case work upon request
• Quarterly information sharing